Eagle Eye Cloud VMS




Operational

Eagle Eye CameraManager




Operational

Locations

History (Last 7 days)

Devices with Incorrect StatusesDegraded Performance

Incident Status

Degraded Performance


Components

Eagle Eye Cloud VMS


Locations

Austin



August 28, 2026 2:00PM CDT
RESOLVED

This issue has been resolved.

August 28, 2026 1:04PM CDT
INVESTIGATING

Support has received multiple calls from customers impacted by issues around device statuses. This is a regional issue affecting a subset of US customers.
Austin Support Power OutagePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Eagle Eye Cloud VMS, Eagle Eye CameraManager


Locations

Austin



August 28, 2026 6:31AM CDT
RESOLVED

This issue is now resolved

August 27, 2026 5:36PM CDT
INVESTIGATING

Technical Support: Our Austin office has experienced a power outage due to a storm which may affect our phone support. You can still reach support via chat and email at support@een.com We will update here when power is restored.
Support Email DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Eagle Eye Cloud VMS


Locations

Austin, Toronto, London, Frankfurt, Saudi Arabia, Tokyo 1, Tokyo 2, Hong Kong



August 26, 2026 2:09PM CDT
RESOLVED

This issue is now resolved.

August 26, 2026 10:09AM CDT
IDENTIFIED

We are investigating an issue affecting emails coming to support@een.com, as they are not being received by our Support Team at this time. Please reach out via phone or chat while we work to restore this service.