Eagle Eye Cloud VMS




Operational

Eagle Eye CameraManager




Operational

Locations

History (Last 7 days)

Issue with DownloadsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Eagle Eye Cloud VMS


Locations

Austin, Toronto, London, Frankfurt, Saudi Arabia, Tokyo 1, Tokyo 2, Hong Kong



May 11, 2026 3:55PM CDT
RESOLVED

Downloads issues have been resolved.

May 11, 2026 2:41PM CDT
INVESTIGATING

Support has received reports of Downloads failing. This is a global issue. This global issue affects all customers.
Issue with DownloadsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Eagle Eye Cloud VMS


Locations

Austin



May 8, 2026 5:46PM CDT
RESOLVED

Download issues have been resolved

May 8, 2026 4:35PM CDT
INVESTIGATING

Support has received reports of Downloads failing. This is a regional issue affecting a subset of US users.
Devices with Incorrect StatusesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Eagle Eye Cloud VMS


Locations

Austin, Toronto, London, Frankfurt, Saudi Arabia, Tokyo 1, Tokyo 2, Hong Kong



May 7, 2026 10:20AM CDT
RESOLVED

This issue has been resolved.

May 7, 2026 8:47AM CDT
INVESTIGATING

Support has received several calls for devices with missing or incorrect statuses in the VMS. Engineering is now working to resolve the issue.