Devices with Missing or Incorrect StatusDegraded Performance

Incident Status

Degraded Performance

Components

Eagle Eye Cloud VMS

Locations

Austin


January 2, 2026 1:44PM CST
INVESTIGATING

Support has received several calls for devices with missing or incorrect statuses in the VMS. This affects a subset of US - based customers. Engineering is now working to resolve the issue.

Eagle Eye Cloud VMS




Operational

Eagle Eye CameraManager




Operational

Locations

History (Last 7 days)

EMEA VMS Login FailingDegraded Performance

Incident Status

Degraded Performance


Components

Eagle Eye Cloud VMS


Locations

Frankfurt



February 9, 2026 10:37PM CST
RESOLVED

Login issues have been resolved.

February 9, 2026 9:32PM CST
MONITORING

Login capabilities have been restored. We are currently monitoring for stability.

February 9, 2026 3:59PM CST
INVESTIGATING

Support is aware of an issue preventing users from logging into the VMS. This is affecting a subset of European customers. Engineering is aware and actively working towards resolution.
Cameras showing offline (On Enhanced version)Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Eagle Eye Cloud VMS


Locations

Austin, Toronto, London, Frankfurt, Saudi Arabia, Tokyo 1, Tokyo 2, Hong Kong



February 6, 2026 2:15PM CST
RESOLVED

This issue has been resolved

February 6, 2026 9:23AM CST
INVESTIGATING

We are currently looking into an issue where cameras are improperly showing offline in our Enhanced interface.
Tech Support Phone Availability Degraded Performance

Incident Status

Degraded Performance


Components

Eagle Eye Cloud VMS


Locations

Austin



February 6, 2026 8:37AM CST
RESOLVED

This issue is now resolved

February 2, 2026 6:39PM CST
INVESTIGATING

We are currently experiencing intermittent quality issues with our phone provider. We are actively working with our provider to resolve the issue. To avoid potential quality or disconnection issues please use chat or email.

January 29, 2026 7:08AM CST
MONITORING

We are currently experiencing intermittent quality issues with our phone provider. We are actively working with our provider to resolve the issue. To avoid potential quality or disconnection issues please use chat or email.
Devices with Missing or Incorrect StatusDegraded Performance

Incident Status

Degraded Performance


Components

Eagle Eye Cloud VMS


Locations

Frankfurt



February 5, 2026 7:01AM CST
RESOLVED

Statuses are resolved now.

February 5, 2026 6:17AM CST
MONITORING

Statuses are restored. We are actively monitoring the situation.

February 5, 2026 5:31AM CST
INVESTIGATING

Support has received several calls for devices with missing or incorrect statuses in the VMS. This affects a subset of EMEA - based customers. Engineering is now working to resolve the issue.