Eagle Eye Cloud VMS




Operational

Eagle Eye CameraManager




Operational

Locations

History (Last 7 days)

Some customers are experiencing retrieving live video Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Eagle Eye Cloud VMS


Locations

Austin, Toronto, London, Frankfurt, Tokyo 1, Tokyo 2, Hong Kong



April 22, 2025 12:14PM CDT
[Resolved] The issue has been identified, resolved, and confirmed. All functions have returned to normal.

April 22, 2025 11:48AM CDT
[Monitoring] The issue has been identified and a corrective action is being taken. We are monitoring the environment to ensure all functions are back to full operation.

April 22, 2025 11:07AM CDT
[Investigating] Some customers are experiencing issues retrieving live video. The experience might vary within an account from camera to camera. The issue is not affecting the recording and uploading of video data. The Eagle Eye Networks Engineering Team is actively investigating this issue.